I was going to dedicate a post and write this whole ordeal about how bad Steve Madden's customer service is but I'm over it. Long story short, I ordered a pair of boots from their site, paid for them ($100), paid for shipping ($25), and then taxes and duties upon delivery ($50). I didn't know it would end up costing that much but because I loved the boots and wanted them so badly, I shrugged it off. After all that, to my demise, upon opening my package I find someone else's order; different name, different boots, different size. I had to contact customer service twice, got a refund and got to keep the boots that I can't do anything with. So what's wrong? I got a general apology for messing up my order but no statement about looking into it to make sure it won't happen again, no compensation (ie. discount code), oh and I never got my money back for the taxes and duties I paid of $50. Wonderful customer service, really. Whatever, I'm over it. But I vow to never buy anything from stevemadden.com again. Yet, I still found myself wanting the boots. I had been eyeing them for about a year. Then I got the bright idea of looking them up on ebay and to my surprise there was a seller in Toronto selling a few pairs and at least one of them was in my size! They were $100 with free shipping- no headaches with taxes and duties.
On another note, I've started on my Christmas shopping, yay! Need to start early else I'll be scrambling when December comes.
"If you go looking for a friend, you're going to find they're scarce. If you go out to be a friend, you'll find them everywhere." -Zig Ziglar